Primarily responsible for the back office support of the global Customer Support group, which includes (but not limited to) strategic development, product support of technical escalations, and product training and documentation. Responsible for overseeing a small group of engineers and technical trainers. This position will report to the Vice President of Customer Support – FPD Division.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Direct manager of Product Support Engineering department, Training department, and Technical Publications department
- Primary Responsibilities:
- Delivery of solutions for technical escalations received from field engineers working at customer sites
- Strategic involvement in New Product Introductions (NPI) including serviceability, maintainability, and reliability concerns on behalf of the global Customer Support organization
- Development and implementation of training curriculum and training schedule in conjunction with support of the field customer support organization
- Development and implementation of technical publications (documentation) related to the installation, maintenance and troubleshooting of Orbotech’s FPD equipment
- Must work on complex issues where analysis of situations or data requires an in-depth knowledge of professional and management processes
- Must work with all functional groups within the company in order to solve difficult and sometimes very sensitive problems
- Requires overseas travel of up to 25%-35% (especially in peak times)
EDUCATION and EXPERIENCE
For more information, please contact Stephanie Matulich
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